Cancellation and Refund Policy

At Synsto, we aim to provide fair, transparent, and professional publishing and printing services. This policy explains the conditions under which cancellations, refunds, replacements, and corrections are applicable.

1) Withdrawal of Manuscripts / Books

1. 3-Day Free Withdrawal: Authors may withdraw a manuscript or book within 3 days of submission without any charges.
2. Before Review or Verification: If the manuscript has not entered the review or verification process, a full refund will be issued.
3. Not Accepted for Publication: If a manuscript is rejected after review, a full refund will be provided.
4. Withdrawal After Process Begins: If the author withdraws after the process has started or declines to revise/resubmit when requested, no refund will be applicable.

2) After Publication / ISBN / Indexing

1. No Refund After Publication: Once a work is published or assigned an ISBN or indexing, refunds are not permitted.
2. Legal or Copyright Violations: If a work is removed due to plagiarism, copyright infringement, or legal disputes, no refund will be issued.
3. Post-Publication Changes: After publication or ISBN assignment, corrections are not allowed. Any requested changes will be treated as a new service and may incur additional charges.

3) Printing and Physical Copies

1. Standard Printing Variations: Minor variations in color, brightness, contrast, paper quality, trimming, or binding may occur due to printing processes. These are considered industry-standard tolerances and are not eligible for refund or replacement.
2. Eligible Cases for Replacement or Refund:
   • Incorrect book or wrong product delivered
   • Damaged items (such as torn pages, binding defects, or transit damage)
3. Reporting Timeline: Issues must be reported within 48 hours of delivery with clear photo or video proof, including packaging details.
4. Return and Inspection: We may request return of the defective item for inspection before approving a replacement or refund.

4) Payments, Refund Methods, and Timelines

1. Approved Refunds: Processed within 10–15 working days after approval.
2. Incorrect or Excess Payments: If an incorrect or excess payment is reported within 2 working days, refunds will be processed within 3 weeks.
3. Refund Mode: Refunds will be issued to the original payment method wherever possible. Delays caused by banks or payment providers are beyond our control.

5) Conduct and Misuse

1. Good Faith Requirement: Both Synsto and users are expected to act in good faith during all transactions.
2. Abuse or Misuse: Repeated, false, or abusive claims may result in rejection of requests and possible account restrictions.

6) Policy Access and Acknowledgment

1. Public Availability: This policy is available on our official website at all times.
2. Transaction Binding: All payments, invoices, and services are subject to this policy.

7) Acceptance of Policy

1. Submission or Payment: By submitting a manuscript or making a payment, you confirm that you have read, understood, and accepted this policy.
2. Proof Approval: Once proofreading is approved, it is considered final acceptance of the work and all applicable policies.
3. Failure to review or access the policy does not exempt users from compliance.

8) Disputes and Liability

1. Resolution: In case of disputes, Synsto may offer reasonable solutions such as partial corrections or replacements where applicable.
2. Final Decision: Decisions made by Synsto shall be final, subject to applicable law.
3. Limitation of Liability: To the maximum extent permitted by law, Synsto’s total liability is limited to the amount paid for the specific service. Indirect or consequential damages are excluded.

9) Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in New Delhi, India.

10) Changes to This Policy

Synsto may update or modify this policy at any time to reflect legal, operational, or business changes.

The version applicable to you will be the one in effect at the time of your submission or payment, unless otherwise required by law.

Contact Us

For any questions regarding cancellations or refunds, contact:

info@synsto.com