At Synsto, we aim to be fair, transparent, and professional in all our publishing and printing services. This policy explains when refunds, cancellations, replacements, and corrections are available to authors.

1) Withdrawal of Manuscripts / Books

1. 3-Day Free Withdrawal: Authors may withdraw a manuscript/book within 3 days of original submission at no charge.
2. Before Verification: If the work has not entered the verification/review stage, a full refund will be issued.
3. If Not Accepted: If the manuscript is not accepted after review, a full refund will be issued.
4. No Refund on Author Withdrawal After Progress: No refund or debt relief applies if the author withdraws after the process has begun, or declines to review and resubmit when requested.

2) After Publication / Indexing

1. No Refund After Publication: Once a work is published or assigned an ISBN/Indexing, refunds are not available.
2. Rights & Compliance: If a work is removed due to copyright infringement, plagiarism, or legal claims, no refund or debt relief is available.
3. Post-Publication Corrections: After the ISBN/Indexing assignment, corrections are not permitted. If the author requests changes, additional charges will apply based on scope.

3) Printing & Copies (Physical Deliveries)

1. Normal Printing Variations: Minor differences in color tone, brightness, contrast, paper texture, and trimming can occur due to printing machines, ink, paper batches, and binding processes. These are considered industry-standard tolerances and do not constitute grounds for a refund, reprint, or additional free copies.
2. Eligible for Replacement/Refund: We will replace or refund where:
   • The wrong book/title or an incorrect variant was delivered.
   • Product arrived damaged (e.g., torn pages, severe binding defects, water damage from transit).
3. Proof & Timeline: For the above cases, notify us within 48 hours of delivery with clear photos/videos showing the issue and the outer packaging/label. Claims beyond this window may be rejected.
4. Return/Inspection: We may request the return of the defective copies for inspection before approving a replacement/refund.

4) Payments, Refund Method & Timelines

1. Approved Refunds: Processed via online transfer within 10–15 working days from approval.
2. Incorrect/Excess Deposits: If you deposited an incorrect or excess amount and inform us within 2 working days of the deposit date, we will process a refund within 3 weeks of confirmation.
3. Mode of Refund: Refunded to the original source account/mode wherever feasible. Banking delays are outside Synsto’s control.

5) Conduct, Misuse & Fraud Prevention

1. Good-Faith Standard: We act promptly and professionally; authors are expected to engage in good faith.
2. Misuse: Repeated or unfounded claims may be declined and could lead to account restrictions.

6) Policy Access & Acknowledgment

1. Public Availability: This policy is always accessible on our website (synsto.com).
2. Transaction Notice: Transactions, invoices, and receipts may include a statement that they are subject to Synsto’s policies.

7) Policy Acceptance & Binding Nature

1. Submission = Acceptance: By submitting a manuscript/book or making any payment to Synsto, the author is deemed to have read, understood, and accepted all Synsto policies, including this Refund & Cancellation Policy, Submission Guidelines, and Publishing Terms.
2. Proofreading Approval = Final Lock-In: Once the author provides proofreading approval (proofread and accepted), it constitutes final acceptance of the work and of all applicable policies. Lack of a separate acknowledgment or failure to access the link does not exempt the author from compliance.

8) Disputes & Limitation of Liability

1. Resolution: In case of disagreement, Synsto may first offer reasonable remedies (e.g., limited reprint in eligible cases). Synsto’s decision shall be final and binding, subject to applicable law.
2. Liability Cap: To the maximum extent permitted by law, Synsto’s total liability is limited to the amount paid by the author for the specific service/order in dispute. Consequential or indirect damages are excluded.
3. Governing Law: This policy is governed by the laws applicable in India, and forums/courts with jurisdiction over Synsto’s principal place of business shall have exclusive jurisdiction.

9) Changes to This Policy

Synsto may update, modify, or replace this Refund & Cancellation Policy at any time to reflect business, legal, or operational requirements. 
The updated version will always be published on our official website (www.synsto.com). 
For the avoidance of doubt, the policy version applicable to an author shall be the one that was in effect at the time of their submission or payment, 
unless a change is required by law or regulatory authority..